FAQ

FAQ
 
 
GENERAL
 
How much is the product?
Our product price range for eyelashes is IDR 39.000 - Rp 45.000, including one pair of lashes and one small tube of glue.
Is there any minimum purchase?
No. You will only be charged with Shipping Cost.
How to wear your lashes?
Take out the lashes gently with your fingertips or tweezers, if they seem to wide for your eyes, adjust the width by trimming the outer corner. Apply the glue to Silver Swan lashes, wait til 10 seconds. Apply along lash line working from the outside corner of the eye inwards. Wait for the adhesive to dry.
Are they reusable? How to take care?
Yes they are reusable. After remove them gently from your eyes, clean the dried glue with tweezers. Apply few makeup remover (no oil) to help removing the glue. Never wash or soak in water.
An item I want is sold out, will it be available again?
Yes all products are continuously produced.
I am not from Indonesia, how do I order?
Any International Order please contact us via email admin@silver-swan.com
 
PAYMENT & SHIPPING
 
What payment method do you accept?
Bank Transfer / Credit Card to pay for your order. We take your security very seriously, therefore your details are safe with us.
When do you deliver?
Delivery is one day after payment has been confirmed. Delivery is Monday to Friday (excluding Public Holidays).
What if I do not receive the products by the estimated delivery date?
If you have not received the products by the estimated delivery date, it is worth checking the Tracking Number if there is any local delays in your area.
 
RETURNS & REFUNDS
 
What if the product received is not according to my order?
The correct products will be resent but no money is refunded.
Is the product exchangable?
No, the product is not exchangable.
Can I cancel an order?
Once we receive your order, we strive to ship it to you as quickly as possible. We regret that we are unable to cancel your order once it has been placed.